Job Description

About the role

Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools. Investigate and troubleshoot issues reported by users, monitor system usage and performance, and coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution.

Key responsibilities

Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools
Investigate and troubleshoot issues reported by users; escalate to relevant teams when necessary
Monitor system usage, performance, and incidents using dashboards or ticketing tools
Coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution
Maintain user guides, FAQs, and knowledge base documentation
Assist with onboarding or training users on system usage and best