🚨 NOC Analyst – Major Incident Management

allied-global-its

📍 Guatemala On-Site ⏳ 4d ago
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Job Description

🚨 WE'RE HIRING | NOC Analyst – Major Incident Management


🌎 100% REMOTE | HONDURAS, GUATEMALA & PERU

πŸ’° USD $2,000/month | Independent Contractor - Full time

πŸ—£οΈ Advanced English C1 – MANDATORY


Are you experienced in coordinating critical IT incidents and leading response efforts across multiple teams?

Allied Global Technology Services is looking for a NOC Analyst with hands-on Major Incident Management experience to coordinate critical operational incidents, manage escalations, and drive service restoration in large-scale BPO environments.

⚠️ IMPORTANT: This is NOT a traditional IT Help Desk or Service Desk position. We need someone who understands how to manage major incidents impacting business operations, service availability, and multiple operational teams.

πŸ”Ž KEY REQUIREMENTS

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