Job Description

IT Support Specialists provide technical assistance to end users for hardware, software, accounts, workplace technologies, and related IT services. They diagnose and resolve incidents and service requests, maintain and troubleshoot end-user systems, and escalate unresolved or high-impact issues to the appropriate technical teams or external service providers.

They communicate clearly with users, prioritize work according to business impact and agreed service levels, and maintain accurate ticket records and support documentation. The role supports the user and device lifecycle, including onboarding, equipment deployment, access provisioning, ongoing support, and offboarding. IT Support Specialists contribute to secure and compliant IT operations by following established policies and procedures, protecting company information, and identifying opportunities to improve support services and the user experience.

Specifics of the