Job Description

Location Overview
Join our team in Amangalla. Amangalla lies within the ramparts of Sri Lanka’s 17th-century Galle Fort, a Unesco World Heritage Site. Offering views of the Fort and harbour on one side and the hotel’s lush gardens and swimming pool on the other, the historic residence presents lofty-ceilinged suites, elegant dining and a tranquil Aman Spa complete with Hydrotherapy Suites.

Role

Under the supervision of General Manager, Spa Manager is responsible for the entire spa operations and administrations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office.

Responsibilities

• Drive exceptional guest experiences by maintaining high service standards and promptly resolving guest concerns.

• Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistent service excellence and