Job Description

Salary: Negotiable

Summary
We are seeking an experienced Business Analyst to drive business improvement, digital transformation, and operational enhancement initiatives within the insurance industry. This role will work closely with business, operations, technology, and external vendors to analyze processes, gather requirements, support solution implementation, and ensure successful project delivery. The ideal candidate will possess strong stakeholder management skills, hands-on business analysis experience, and a proven track record of delivering transformation projects from requirements gathering through implementation.

Key Responsibilities

Analyze business processes, customer journeys, and operational workflows to identify opportunities for service enhancement, digitalization, automation, and operational efficiency.
Gather, document, and validate business requirements, user stories, process