Job Description

- Direct and manage Area Service Managers for daily service operations across 4 areas in China.

- Define and implement the local service strategy, respecting the Anton Paar global Service Strategy.

- Work together with the area service managers to ensure that Service Engineers are properly trained and their skills are continually being advanced.

- Cooperate with APAC to ensure Anton Paar’s service guidelines and philosophy in accordance with HQ.

- Collaborate cross-functionally with sales, applications, Admin, product management, manufacturing and marketing.

- Cooperate with Production Subs on specific service issues and report product failure trends and/or product weakness to them for improvement.

- Forecast resource requirements, spare parts inventory, Final responsibility for Service Engineer’s stocks and stock inventory.

- Responsible for increasing customer satisfaction, especially in case of negative customer survey feedback.