Job Description

Provide after-sales service and technical support for the company’s rheometers and other instruments, including but not limited to installation, commissioning, repair, maintenance, and customer training.
Support the achievement of service and maintenance sales targets and performance objectives.
Create, maintain, and update various documents and reports in the CRM system in accordance with company requirements.
Demonstrate a strong customer-focused service mindset and independently handle and resolve various customer issues.

Bachelor’s degree or above in Materials Science, Chemistry, Physics, Polymer Science, Measurement and Control Technology and Instrumentation, Precision Instrumentation, Automation, Electronic Engineering, or a related field. A Master’s degree or above in a relevant field is preferred.
At least two years of experience in the maintenance and repair of laboratory scientific instruments and equipment. Experience