Job Description

You'll lead, mentor, and grow a team of Technical Support Engineers in APAC. You'll handle escalations, set team goals and metrics, improve workflows and automations, and partner with Product and Engineering to represent customer needs.

Responsibilities

Lead, mentor, and grow a team of Technical Support Engineers
Serve as escalation point for complex or urgent customer issues
Set and monitor team goals, metrics, and processes
Partner with Product and Engineering to advocate for customer needs
Improve workflows, build automations, and streamline tooling
Champion documentation and knowledge sharing

Requirements

Experience as a Technical Support Engineer or in a hands-on technical support role
Experience managing or leading a technical support team in a SaaS or developer-focused company