Job Description

Leads APLL's Customer Service operations at the country level, responsible for delivering and executing APLL service commitments for the assigned Line of Businesses (LOBs).

Customer Service Operations Management

Establish internal operational standards for customer service operations in line with agreed customer Service Level Agreements and APLL Operational Excellence standards.
Drive work and resource allocation for various customer accounts based on volumes, seasonality and criticality of shipments.
Manage peak/off peak resource allocation and drive inter-departmental workflow