Job Description

Job Purpose:

Manage a group of operational employees. Be responsible for the people management as well as the service delivery to the customers. Manage KPIs for operations and the customer.

Operational

Provide operational updates to Manager on regular basis.
Address customer inquiries and concerns regarding customer shipments.
Pull data from various systems and provide analysis for required reporting.
Determine KPIs to drive team performance- Systematically escalate problematic issue.
Answer customer questions by phone and email.
Review customer performance, work on correction action, meet with customers.
Oversee timely documentation and billing to customer.

Business Processes

Regularly review and streamline operational procedures to adapt to changing.industry trends and best