Job Description

Salary: ₱70,000 – ₱80,000 per month

Join a dynamic team supporting enterprise IT Service Management initiatives. We are looking for an experienced ITSM professional with strong expertise in Service Request Fulfillment, Service Catalog Management, and IT Asset Management.

📍 Location: Mandaluyong City
🕒 Schedule: Dayshift (8:00 AM – 5:00 PM)
🏢 Work Setup: Hybrid (3x onsite, 2x work from home)

Key Responsibilities

Manage and support end-user IT service requests and service catalog fulfillment processes.
Ensure compliance with established IT service workflows and guidelines.
Conduct quality audits, identify process improvement opportunities, and recommend corrective actions.
Maintain and update IT service process documentation and procedures.
Generate reports and insights on service performance, operational trends, and