Job Description

Join Aristocrat Interactive, a frontrunner in gaming content and technology, as we seek a highly skilled and diligent Problem Manager for a 1-year contract covering parental leave. This role provides an outstanding opportunity to contribute to a world-class team and help maintain flawless operations in our Business Support division. In this position, you will manage the lifecycle of all problems, identify root causes of incidents, and prevent their recurrence. Your efforts will be essential to sustaining our reputation for excellence and trustworthiness.

What You'll Do

Investigate and analyze resolved incidents to determine the underlying root causes and contributing factors.
Identify recurring incidents and potential problems to prevent future occurrences.
Perform detailed impact analysis to assess the consequences of incidents on business operations and user experience.
Manage the entire lifecycle of problems, from