Job Description

Introduction to the Job

ASML is seeking a highly motivated Technical Support Engineer to join our Customer Support organization in Hsinchu, Taiwan. This role focuses on software and system support for advanced semiconductor equipment, including software upgrades, troubleshooting, system maintenance, and issue resolution.

The successful candidate will work closely with customers, field service engineers, global support teams, and development organizations to ensure system stability, maximize equipment availability, and deliver effective technical solutions. In addition to core support activities, the engineer is encouraged to drive automation, data analytics, and AI-enabled solutions to improve operational efficiency and troubleshooting effectiveness.

Role and Responsibilities

Perform software installation, upgrades, patches, and system recovery activities for customer systems.
Troubleshoot complex software, system, and