Job Description

Work Arrangement / Work Shift: The successful candidate will be deployed to Saudi Arabia

Role Overview:

We are seeking an experienced Service Delivery Manager to oversee enterprise SAP Application Management Services (AMS) governance and operational delivery. In this role, you will be responsible for leading service management processes, tracking SLO reporting, and enforcing ITIL standards across company engagements. You will serve as a key governance lead to ensure high-quality service execution and operational excellence.

What You’ll Be Doing:

Managing SAP AMS operations with strict adherence to SLO (Service Level Object) tracking and reporting.
Overseeing ITIL Foundation service management processes and governance frameworks.
Leading service delivery operations and managing key stakeholder relations for KSA