Job Description

We are looking for an experienced and talented Software Architect to join the Voca R&D team and play a key role in shaping the architecture and technical direction of our next-generation customer experience solutions.

Voca is AudioCodes’ award-winning, AI-first Contact Center as a Service portfolio, serving more than 200 enterprise customers across multiple Microsoft Azure regions worldwide.

The portfolio includes two main solutions:

Voca CIC for Microsoft Teams – a cloud-native, omnichannel contact center built natively on Microsoft Azure and deeply integrated with Microsoft Teams. The platform brings voice, chat, and email interactions into a unified agent experience and incorporates AI capabilities such as voice agents, call summarization, sentiment analysis, and intelligent routing.
Voca AI Receptionist – a voice-platform-agnostic AI solution that can operate on top of Microsoft Teams, Cisco, Avaya,