Job Description

AVENSYS CONSULTING INC. is hiring Service Desk Leads and IT Service Desk Analysts to support global enterprise users from our Eton Centris, Quezon City office. If you have strong technical support experience, excellent communication skills, and a passion for delivering exceptional customer service, we'd love to hear from you.

Work Setup: 100% onsite

Shift Schedule: Nightshift

Key Responsibilities

Provide technical support for hardware, software, network, account, and application-related issues.
Handle incidents and service requests through phone, email, chat, and ticketing systems.
Troubleshoot Microsoft Windows, Microsoft 365, Outlook, Teams, VPN, Active Directory, and related technologies.
Monitor ticket queues, ensure SLA compliance, and maintain accurate documentation.
Escalate complex issues to appropriate