Job Description

Operations Support Analysts will monitor and support the B2BE global communication networks, production servers and global business applications, facilitate system health checks, provide analysis to enhance and improve performance and maintain the B2BE change management processes.

Responsibilities include but are not limited to:

Performing day to day system monitoring, incidents management, systems reporting and issues escalation.
Evaluating information relating to issues generated from systems alerting or escalation from other support teams. Analyse and resolve the issues and where resolution is not possible escalate to higher tier support teams.
Ensuring all Service Level Agreements with customers (internal and external) are met and maintained to ensure 99.9% system availability.
Installing and configuring B2Be propriety software for customer’s connectivity as per internal change