Senior Field Service Engineer Japan APAC
Biotage
AI assistant
Job Description
Key Responsibilities
1. Japan Field Service (Approximately 50%)
Perform installation, inspection, preventive maintenance, repair, and troubleshooting of Biotage products.
Provide technical service and support, primarily for Peptide Systems.
Visit customer sites and deliver technical support, mainly in the Kanto and Eastern Japan regions.
Conduct root cause analysis of technical issues, recommend corrective actions, and implement preventive measures to avoid recurrence.
Collaborate with global Technical Support teams to resolve complex technical issues.
2. APAC International Service (Approximately 50%)
Provide technical support in English to distributor engineers and junior in-house service engineers across the APAC region.
Deliver