Level 1 Technical Service Desk Support
Black Birch Technology Group
AI assistant
Job Description
English required (native or bilingual)
We’re looking for a Level 1 IT Support Technician with excellent English communication who’s ready to start or grow their career in IT. You’ll provide first level technical support and work closely with international teams in a fast paced, tech driven environment.
Requirements
Technical Skills
Requirements
We’re looking for a Level 1 IT Support Technician with excellent English communication who’s ready to start or grow their career in IT. You’ll provide first level technical support and work closely with international teams in a fast paced, tech driven environment.
Requirements
Requirements
Technical Skills
- Windows 10 and 11 and basic macOS support
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic networking (IP, DNS, DHCP)
- Active Directory basics (users and password resets)
- Remote tools (TeamViewer, AnyDesk, RDP)
- Ticketing systems like Zendesk or Freshdesk
- Support for printers and peripherals
Requirements
- 1 to 2 years of IT support or help desk experience