Technical Product Complaint Support Specialist

The position

Are you looking for a role where you can combine technical understanding of pharmaceutical products with analytical problem solving, quality compliance and cross-functional collaboration? Join our team in GBS Wroclaw and support the end-to-end handling of technical product complaints, from complaint intake and data collection through initial assessment, investigation coordination and compliant documentation.

Tasks & responsibilities

As a Technical Product Complaint Support Specialist, you will be responsible for:

• Collecting and verifying relevant complaint information from batch records, electronic systems, and available product or distribution data.
• Ensuring complete, accurate, and timely documentation of complaint records in TrackWise.
• Performing the initial assessment and classification of technical product complaints based on available information, potential