BGSW_2026_Windchill PLM Support

Roles & Responsibilities :
Provide first-line support for Windchill users across the organization.

• Assist users with workspaces, CAD data management, lifecycles, workflows, and version control.

• Support Windchill administrative tasks:

1. User provisioning and access rights

2. Object lifecycle configuration

3. Promotion requests and change management

4. Container/project setup

• Monitor system performance and escalate issues to the PLM admin or vendor when required.

• Participate in Windchill upgrades, patches, testing, and validation activities.

Key skillset:

1. -Very good knowledge of the Atlas Copco Business Echo system

2. -Ability to govern and develop our usage of the ticket system Atlassian Jira ServiceDesk

3. -Strong experience with PTC Creo or