Job Description

Customer Support Operations

Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes
Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations
Contribute to a professional, collaborative, and customer-centric team environment

Performance & Process Support

Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations
Document recurring issues, process gaps, and customer pain points
Support the implementation of corrective actions
Provide reliable operational input for reporting, analysis, and continuous service improvement

Currently pursuing a Bachelor’s degree in Business Administration, Customer Service Management,