Job Description

Offers support (1st and 2nd level) for Bosch users and/ or Bosch business partners by providing assis tance or information, in accordance with the procedures and work instructions;  Identifies, analyzes, solves and documents the errors reported by the users;  Assures correctness and durability for the offered solutions;  Participates in the improvement of the ITSD performance indicator;  Promotes the image of the company through attitude, knowledge, client orientation and availability to wards client’s needs;  Records the essential points of each customer interaction in the ticketing system according to ITSD Work Instructions;  Offers support to colleagues in need and proves team spirit;  Is trained and assumes the changes that have occurred in the procedures and services of the company;  Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls;  Is aware and complies with the provisions of the International