Job Description

Provide last-level support for complex incidents, drive technical resolution, andensure timely restoration within agreed service targets
Perform root-cause analysis for high-impact or recurring issues; define,implement, and validate sustainable corrective measures
Monitor service stability, performance, capacity, and security posture;proactively improve reliability, service quality, and cost efficiency
Plan, implement, validate, and document production changes, includingstandard changes and feature introductions
Support client and platform upgrades, operational readiness checks, logcollection, storage-capacity monitoring, and four-eyes validation whererequired
Configure, operate, and optimize RAS and SSE controls, including remote-access VPN, proxy, cloud firewall, identity-aware access, traffic steering, andapplication-security configurations
Prepare, configure, and roll out network and security devices or servicecomponents