Service Desk Coordinator

Job Purpose

Our client, a leading business technology solutions company in Kenya and Africa, providing innovative solutions to clients in various industries, including healthcare, finance, education, hospitality and real estate, is hiring a Service Desk Coordinator who will be responsible for converting after-sales findings from the Support team preventive maintenance visits, call-outs, and support issues into timely, accurate commercial quotations for clients. The role works closely with the Support Coordinator to keep preventive maintenance schedules on track, ensure outstanding client approvals are followed up, and provide backup on client communication.

Key Responsibilities

• Prepare commercial quotations for parts, repairs, and replacements identified by the Support team during preventive maintenance visits and call-outs.
• Track quotations through to client approval, following up proactively