Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Department: English and Exam

Division: Customer Sales & Service

Role purpose

The Customer Service Representative (CSR) is the first point of contact for customers, delivering high-quality service across face-to-face, phone, email, web chat, and social media channels. The role manages enquiries, registrations, transactions, and complaints, ensuring accurate information, efficient service, and a positive customer experience. CSRs