Job Description

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Floor Leader on Duty on designated shifts. During those times, the Sales Lead will provide direction to Bear Builders, modeling Experience First® behaviors with a focus on achieving the store sales goals. When not designated as the Floor Leader on Duty, the Sales Lead functions as a Bear Builder.

Responsibilities:

Floor Leader on Duty Role:

Be a role model to others in providing exceptional Guest service to ensure a memorable experience
Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
Model Experience First behaviors
Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing

Bear Builder Role:

Provide exceptional Guest