Job Description

This is a remote position.

Lex Bellator, APLC is a consumer law firm based in California. We handle a high volume of client matters, and our clients expect to hear from us.

This is primarily an administrative and customer service role. You will be on the phone all day. It's a fast-paced environment with a lot of clients and a lot of moving pieces, and we're looking for someone who genuinely wants to work, take ownership, and earn.

What you'll do

You'll be the main point of contact for our clients. Day to day that means:

Answering incoming calls and returning messages the same day
Giving clients clear, honest updates on where their case stands
Checking in with the paralegal team to find out what's needed on each file, then going and getting it
Proactively reaching out when we're missing documents, signatures, or information, and following up until it's in hand
Walking clients through questionnaires and