Engineer Product Support

Cargolux

📍 Luxembourg, Luxembourg On-Site ⏳ 1d ago
AI assistant

Job Description

Task Responsibilities:

  • Overseeing upgrades and maintenance of software applications related to our aviation maintenance applications in order to streamline business processes.
  • Providing software application support
  • Performing analysis on software application functionality and suggesting improvements.
  • Documenting processes and monitoring application performance.
  • Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
  • Establishing the root causes of application errors, and escalating serious concerns to management and providers.
  • Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.
  • Experience in supporting any of the following applications would be considered as an