Engineer Product Support
Cargolux
AI assistant
Job Description
Task Responsibilities:
- Overseeing upgrades and maintenance of software applications related to our aviation maintenance applications in order to streamline business processes.
- Providing software application support
- Performing analysis on software application functionality and suggesting improvements.
- Documenting processes and monitoring application performance.
- Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
- Establishing the root causes of application errors, and escalating serious concerns to management and providers.
- Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.
- Experience in supporting any of the following applications would be considered as an