Job Description

Job Type: Full-time, Onsite
Qualification: BA/BSc/HND
Experience: 2+ years
Job Field: Customer Care, Success and Service

Responsibilities

Handle customer enquiries via chat, email, phone, WhatsApp and in-app messaging.
Troubleshoot technical issues and escalate bugs.
Support customer onboarding and product adoption.
Manage complaints and escalations.
Monitor customer feedback and satisfaction.
Maintain FAQs and support documentation.
Collaborate with internal teams to improve customer experience.

Requirements

2+ years of customer support or customer experience experience, preferably in SaaS, web, mobile or ERP.
Experience with CRM or support platforms such as Zendesk, Freshdesk, Intercom or HubSpot.
Strong communication, troubleshooting and problem-solving skills.
Experience with customer satisfaction metrics is an advantage.
Ability to work shifts,