Job Description

Role Purpose

The Customer Service Agent is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations. Key Responsabilities  Deal and respond customer inquiries either by telephone, electronically or face to face.  Obtain and evaluate all relevant information to handle product and service inquiries.  Provide pricing and delivery information.  Perform customer verifications.  Set up new and manage customer accounts.  Process orders, forms, applications and requests.  Raise unsolved requisitions to a higher level resource.  Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints.  Prepare and keep updated customer database and activity reports.  Maintain effective communication with departmental resources for problem resolutions.  Perform specials projects