Job Description

Key Objective

· Provide L1/L2 level support/guidance to users.

· Perform issue investigation and provide solutions

· providing necessary technical support relating to various applications

· Assist and participate in project implementation activity.

· Lead/participate in issue resolving

· OIC Reporting

Major Duties and Responsibilities

· Performing tasks associated with supporting Chubb Thailand business applications – Web applications, user support and trouble-shooting functions ensuring a high quality of service and user satisfaction is maintained.

· Provide guidance and support for application users to ensure that the business application systems supported by the Chubb Samaggi Shared Service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.

· Prioritizing and managing many open cases