Executive, Call Center

Role

The Call Center Executive is responsible for managing all inbound and outbound calls in a timely and professional manner, following call centre “scripts” when handling different topics and identifying customers’ needs, clarify information, research every issue, and provide solutions. Also, he / she should suggest new ideas and follow up on the customers suggestions with their Team Leaders to maintain and enhance City Edge Developments’ image.

Key Accountabilities

- Put customer needs first, be energetic, and provide first-call resolution (FCR) to all the customers.
- Act as the first point of contact to handle and resolve customer inquiries with accurate information.
- Evaluate customers' problems and provide logical lasting solutions.
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