Job Description

We are looking for a communicative and proactive Account Manager to help maintain and develop relationships with the company’s clients.
The main goal is to retain and grow the client portfolio, increase customer satisfaction, and identify opportunities for upselling and expanding cooperation.
You will work with existing accounts together with Project Managers and company leadership to ensure high-quality service, consistent communication, and long-term client relationships.

Your main responsibilities:
Support clients and help them develop their projects.
Identify new opportunities for upsell / cross-sell and business expansion.
Monitor customer satisfaction, collect feedback, and initiate improvements.
Track contract deadlines and proactively initiate renewals.
Facilitate communication between clients and internal teams, helping to resolve issues quickly.
Conduct onboarding for new clients and guide them through the first stages of