Job Description

Salary: ₱30,000 – ₱35,000 per month

We are currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.

RESPONSIBILITIES

Perform pre-sales engineering and provisioning tasks
Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment
Work with Tier1 suppliers to open and resolve tickets and perform testing
Pro-actively suggest and implement system and process improvements
Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues
Sometimes you double as front-line CSR. At other times you are assisting with the new install,