Job Description

RESPONSIBILITIES :

• To understand client(s) process' requirements and equipments' interface.
• To work on issue(s) and root cause(s) analysis for assigned Ql(s).
• To close loop with functional group for issue solution.
• To routinely review with assigned Key/Focus account customer(s) and follow up on technical subjects (new request+ issues).
• To extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing.
• To participate into the product beta site evaluation to follow and feedback actual evaluation result onsite.
• To handle and follow up on escalating issues or tasks forces.
• To participate and follow handler's evaluation to reach project's success and provide weekly updates to top management.
• To participate with the team for trouble shooting complex issues, mostly multi-disciplinary issues.
• To trigger Engineering Change