Customer Service Agent

- Handle customer inquiries through calls, WhatsApp, emails, and social media.

- Assist customers with product inquiries, fragrance recommendations, and order-related requests.

- Follow up on orders, deliveries, returns, and exchanges.

- Handle customer complaints professionally and ensure timely resolution.

- Maintain positive customer relationships and high satisfaction levels.

- Provide accurate information about products, promotions, and company policies.

- Coordinate with relevant departments to resolve customer issues.

Requirements

- Previous experience in Customer Service.

- Strong experience dealing with GCC markets and customers is a MUST.

- Excellent English communication skills (spoken and written) is a MUST.

- Strong communication, interpersonal, and problem-solving skills.

- Ability to handle customer complaints professionally.

- Experience in Retail, E-commerce, Perfumes, or