Job Description

The role

This is a processing role for someone who likes getting things right. You will sit between Deal Desk, who build and approve our quotes, and Finance, who invoice and collect. Your job is to handle the steady flow of contract and billing admin that falls between the two.

Much of the work involves revenue that is written into our contracts but is easy to miss: usage above a customer's allowance, annual price uplifts, and renewals that should roll over automatically. You will follow set processes to ensure each one is picked up, checked, invoiced, and recorded.

You will also work closely with our Account Managers. They own the customer relationship; you make sure the paperwork and the billing behind it are done.

What you'll do

Renewals and contract changes

Process auto-renewals and low-touch customer renewals, including renewal paperwork and follow-up with customer