Job Description

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.

Customer Service & Operations

Is responsible for the smooth running of the department in the absence of the Housekeeper-Accommodation Manager.
Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and, with his team, preparing guests stays meticulously.
Ensure that standards of excellence in customer service are maintained and regularly updated.
Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where