Job Description

Working Model: Hybrid, with onsite working 2–3 days per week.
Working Hours: Monday to Friday, 10 am–7 pm.
Contract type: Full-time, Permanent

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the permanent legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

Convera is seeking a Customer Support Associate (German Speaker). In this role, you will deliver high-quality customer and operational support across customer service, transaction processing, and collections activities. You will be responsible for handling customer enquiries, processing transactions accurately, resolving payment and account-related issues, and supporting internal stakeholders