Job Description

Are you passionate about delivering exceptional customer service and thriving in a fast-paced environment? As a Payments Support Specialist (Maternity cover), you will be responsible for keying client transactions quickly and accurately. You’ll monitor payment processes, handle internal and external queries, maintain accurate records, and collaborate across teams to meet SLAs and uphold service standards. If you’re proactive, results-driven, with great attention to detail, we’d love to hear from you! Working hours Monday to Friday, 10.30 am – 7.30 pm.

You Will Be Responsible For:

Monitoring Payments case queue to ensure SLAs are met consistently.
Completing data-entry tasks related to payment processing such as booking incoming funds and scheduling payments out of holding.
Timely actioning tasks that arise from manual reporting.
Ensuring that all relevant information