Brokerage Customer Service Representative

The Brokerage Customer Service Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate and timely manner.

Responsibilities

• Coordinate and monitor transportation activities across multiple shipments and carriers.
• Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges.
• Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
• Track shipment status, ETAs, and exceptions while ensuring accurate and timely