Job Description

Location: Belize City,Belize,Belize

The Director of Contact Center Operations is a hands-onstrategic leader responsible for overseeing the performance and development of key departments including Loan Underwriting, Quality Assurance, and Training. This individual ensures consistent service excellence across all contact center and branch operations in Belize, Barbados, and future international markets. The role requires cross-functional collaboration with Customer Service, Sales, and Collections teams to drive operational alignment, performance consistency, and a high-quality customer experience. The Director will play a pivotal role in upholding and evolving the company's service standards and operational efficiency as the