Group Collections Director

Location: Panamá,Provincia de Panamá,Panama

The Director of Collections and Recovery is a hands-on strategic leader responsible for building and managing the collections operation in Panama while overseeing collections and recovery performance across Belize and Barbados. This individual will directly manage the Panama operation, provide leadership and direction to the Collections Managers in Belize and Barbados, and ensure that each market meets its recovery targets while maintaining cost-effective operations. The role requires strong expertise in consumer credit collections, late-stage and legal recovery, operational development, and data-driven performance management. Working closely with Credit, Customer Service, Sales, Finance, Legal and Compliance, and other business units, the Director will establish consistent collections standards, develop and execute group-wide strategies, and ensure accountability for recovery performance and costs across all