Job Description

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

Location: Pune

How you'll make an impact:

Own quality for a Service Cloud rollout that moves a global tech company's consumer product support onto Salesforce;
Plan and run functional, integration, regression, and UAT testing across Service Cloud: cases, routing, entitlements, knowledge, and channels;
Write test cases from user stories and keep traceability in Jira or a test management tool;
Build and maintain automated Salesforce tests inside the CI/CD pipeline, and help build the regression suite that runs on every release;
Validate the data migration: record counts, field mapping, relationships, attachments, and history;
Test profiles,