Job Description

CSQ227R212

Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.

The impact you will have:

Manage large strategic accounts to provide high-touch support experience
Project manage all open support cases to expedite support ticket closure
Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution
Directly engage on business-impacting situations and ensure recovery of functionality