Security Engineer
Datapro Computer Systems
Job Description
About the role
Join our support team as a Support Engineer and serve as the first point of contact for customers requiring technical assistance. You will manage customer service and expectations while delivering high-quality technical support across our portfolio of security products in a 24/7 support environment.
Key responsibilities
Act as the first point of contact for customers seeking technical support.
Provide timely and professional assistance for issues involving security products.
Investigate, troubleshoot, and resolve technical incidents within agreed service expectations.
Manage customer communication and expectations throughout the support process.
Document customer issues, troubleshooting steps, resolutions, and follow-up actions accurately.
Escalate complex or unresolved issues to the appropriate technical teams.
Work