Customer Service Representative (Dutch)

David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard a Dutch-speaking Advisors to join their team in Athens. The role is customer support across voice, chat and email, helping customers with orders, deliveries, app features and other service-related concerns.

Position: Customer Service Representative (Dutch)

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Support customers with questions about orders, deliveries, app features and other service-related concerns

• Handle customer contacts across voice, chat and email

• Document each interaction accurately

• Follow established procedures

• Escalate complex or unresolved issues to the appropriate team