Job Description

About the team

Data Excellence in the Group Ops COO office enables the responsible use of data and AI across Group Operations. Our Responsible Data Use (RDU) framework, built on the PURE principles (Purposeful, Unsurprising, Respectful, Explainable), and robust AI governance underpin how Operations adopts AI while maintaining the trust of customers, employees and communities.

Job Purpose

Support the AI Governance Lead in implementing and operating the AI governance framework for Group Operations, ensuring AI/ML use cases, including Generative AI and third-party models, adhere to enterprise AI governance, RDU policies and regulatory standards. This is a hands-on role that turns policy into practical processes Operations teams can follow.

Key Responsibilities

AI Governance and Responsible Data Use (RDU)
- Support the design, roll-out and maintenance of the Group Operations AI governance