Job Description

This is a full-time Customer Service Agent role based in Sofia, with flexibility for remote work.

As a Customer Service Agent at Decathlon Bulgaria, you will be the voice of our brand, providing exceptional support and ensuring every sports user leaves with a positive experience.

Your day-to-day focus will be actively communicating with customers via phone (incoming and outgoing), email, and live chat, resolving inquiries efficiently through our internal systems. This is a hybrid position based out of our Sofia office, offering strong flexibility with approximately 70–80% remote work.

Responsibilities:

Professional Communication: Receiving and processing incoming customer inquiries via phone, email, and online chat in accordance with company quality standards.
Case Resolution: Analyzing customer issues, finding quick and effective solutions, or directing them to the appropriate